Privacy Policy

Last updated: 19 May 2026

Who We Are

Kendall Digital is a trading name of Kendall Group Limited. For data protection purposes, Kendall Group Limited is the controller of the personal information described in this policy.

Company number: 15554380
Address: Ransom Hall, Ransom Wood Business Park, Southwell Road West, Mansfield, NG21 0HJ
Email: [email protected]
Phone: 0115 990 3380

What Personal Information We Collect

We may collect personal information when you use the website, submit an enquiry, book a call, email us, phone us, connect with us on social media or become a client.

This may include your name, business name, job title, email address, phone number, website URL, business address, enquiry details, project requirements, messages, call booking details and any information you choose to send to us.

We may also collect technical information about website use, such as your IP address, browser type, device information, approximate location, pages visited, referral source, date and time of visit, cookie identifiers and security information generated by spam-prevention tools.

How We Use Personal Information

We use personal information to respond to enquiries, arrange calls, provide quotes, deliver services, manage projects, communicate with clients, keep business records, improve the website, understand marketing performance, protect the website from spam or misuse and meet legal or accounting obligations.

If you become a client, we may use your information to manage ongoing SEO, web design, social media management, hosting, support or related digital services.

Our Lawful Bases For Processing

We rely on different lawful bases depending on how and why we use personal information:

• Contract or pre-contract steps: when we respond to enquiries, prepare proposals, arrange services or deliver agreed work.
• Legitimate interests: when we manage business relationships, improve our website, measure marketing performance, prevent spam, protect our systems and keep useful business records.
• Consent: where consent is required, such as certain marketing or non-essential cookies and similar technologies.
• Legal obligation: where we need to keep accounting, tax or company records, or respond to lawful requests.

Contact Forms, Email And Phone Enquiries

When you send an enquiry through the website, the information you enter is sent to Kendall Digital so we can reply. The form currently asks for your name, business name, email address, phone number, website URL, service interest and message. The website URL field is optional.

If you contact us by email or phone, we may keep a record of the communication so we can deal with your request, follow up properly and manage the relationship.

Call Bookings

Our Book A Call page uses Calendly to provide appointment scheduling. If you book a call, Calendly may process information such as your name, email address, selected time, meeting details and technical information needed to provide the booking service. Calendly processes this information under its own privacy terms as well as any arrangements it has with us.

Cookies, Analytics And Embedded Services

This website may use cookies, scripts and similar technologies to operate the site, understand how visitors use it, display embedded content and protect forms from spam.

We use Google Analytics to understand website traffic and performance. Google Analytics may collect information such as pages visited, device and browser information, approximate location, referral source and interactions with the website. We use this information to improve the site and understand which marketing activity is useful.

The website may also use or link to services including Google Maps, Google Business Profile, Cloudflare Turnstile, Calendly, Trustindex, Facebook, Instagram and LinkedIn. These third parties may process personal information when you interact with their embedded content, scripts, widgets or outbound links.

You can control cookies through your browser settings. Where the law requires consent for non-essential cookies or similar technologies, those technologies should only be used in line with the choices made available to you.

Spam Prevention And Security

We use security measures such as hidden spam-prevention fields and Cloudflare Turnstile to protect the contact form from automated abuse. These tools may process technical information such as IP address, browser details, device information and interaction signals to decide whether a submission appears legitimate.

Who We Share Information With

We do not sell personal information. We may share information with trusted suppliers and platforms where needed to operate the website, manage enquiries, book calls, deliver services, provide hosting, manage email, measure analytics, keep accounts, protect systems or comply with the law.

These suppliers may include website hosting providers, email providers, analytics providers, scheduling tools, security providers, SEO and reporting tools, social media platforms, payment or accounting systems, professional advisers and legal or regulatory bodies where required.

International Transfers

Some of the third-party services we use may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used, such as adequacy regulations, contractual protections or other recognised transfer mechanisms.

How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purpose it was collected. Enquiry information that does not become client work is usually kept for up to 24 months so we can follow up and understand previous conversations.

Client, project, accounting and business records may be kept for up to seven years where needed for tax, legal, contractual or legitimate business reasons. Analytics information is retained according to the settings of the analytics tools we use.

Your Data Protection Rights

Depending on the circumstances, you may have the right to access your personal information, ask us to correct it, ask us to delete it, restrict how it is used, object to certain processing, request portability of information you provided to us, or withdraw consent where we rely on consent.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator. You can find more information at ico.org.uk.

Marketing Communications

If we send marketing emails, we will do so only where we have a lawful basis. You can ask us to stop sending marketing communications at any time by emailing [email protected].

Security

We use reasonable technical and organisational measures to protect personal information. No website, email service or internet transmission can be guaranteed to be completely secure, but we take practical steps to reduce risk and keep information protected.

Children

This website is aimed at businesses and organisations. It is not intended for children, and we do not knowingly collect personal information from children through this website.

Updates To This Policy

We may update this privacy policy from time to time to reflect changes to the website, our services, suppliers or legal requirements. The latest version will be published on this page.

Contact Us About Privacy

To ask a privacy question or exercise your data protection rights, contact Kendall Digital by emailing [email protected] or writing to Kendall Group Limited, Ransom Hall, Ransom Wood Business Park, Southwell Road West, Mansfield, NG21 0HJ.